1. Monthly service fees
Unless a written offer expressly states otherwise, monthly SyeSystems service fees are nonrefundable once charged because they reserve service capacity and cover active work, software access, hosting, management, and support for the applicable billing period.
2. Cancellation
You may cancel by emailing support@syesystems.io from an authorized account. To avoid the next renewal, the cancellation request must be received at least seven days before the next billing date. Cancellation stops future renewals and becomes effective at the end of the current paid billing period.
3. Complete-delivery guarantee
We will deliver every core item included in the accepted offer. If a delay caused solely by SyeSystems prevents completion of the agreed initial setup within seven business days after we receive all required information, access, assets, approvals, payment, and third-party cooperation, the client’s next monthly SyeSystems service fee will be waived.
This guarantee covers delivery timing only. It does not guarantee advertising performance, lead volume or quality, appointments, customers, reviews, rankings, sales, profit, or revenue.
4. Refund exceptions
A refund or account credit may be considered only when a duplicate or clearly incorrect SyeSystems charge occurred, payment was processed after a timely confirmed cancellation, applicable law requires a refund, or SyeSystems approves an exception in writing.
5. Third-party costs
Advertising spend, messaging usage, domain purchases, premium software, processor charges where lawful, and other third-party expenses are not refundable by SyeSystems. Any refund from a third-party provider is governed by that provider’s policy.
6. Client-caused and third-party delays
Delays caused by missing information, unavailable access, late approvals, requested revisions, payment failure, platform review, account suspension, policy enforcement, or third-party outage do not qualify for the delivery guarantee or a refund.
7. Refund review deadline
To request review of a disputed charge, email support@syesystems.io within seven days of the charge. Include the business name, account email, charge date, amount, and reason for the request.
8. Chargebacks
Please contact us first so we can investigate billing concerns. Nothing in this policy limits any nonwaivable right available under applicable law or through your card issuer.
9. Governing law
This policy is governed by the laws of the State of New Mexico. Any court proceeding relating to this policy must be brought in a court with jurisdiction in Bernalillo County, New Mexico, unless applicable law requires otherwise.